Frequently Asked Questions - Wud Flowers
» SHIPPING AND AVAILABILITY
Q1. Where we deliver?
A : We take orders from anywhere in the world, for delivery anywhere in UAE. For more details please check the Delivery Locations on the website.
Q2. When do we deliver?
A : Orders will be delivered any time during the day between 7a.m. to 7p.m. ( No Fixed Time Delivery )
Q3. Shipping charges?
A : There is a charge of AED 50 for deliveries any where in Dubai & Sharjah and AED 60 for rest of the emirates.
Q4. How do we deliver?
A : The flowers & Gifts are delivered by the Local Florist .
» HOW TO PLACE AN ORDER?
Q1. Through the website?
A : To place an order online you need to follow the below steps:
1. Select your particular Flowers or Gift.
2. Click on Buy Now and then Click on "Add to Cart"
3. You need to click on "Proceed to check out". (If you wish to add more products then you need to click on "Add more products" and accordingly add more products and then click on proceed to checkout).
4. Fill in the Shipping Details (Recipients Details) and the Billing Details (Sender's details) , then fill the gift message, select delivery date , then Select Payment option and most important , kindly read our disclaimer and then click on the Submit Button.
5. The last step is to Preview your order and click on the Confirm Button.
6. You will get the secure payment page. You need to fill your payment details and then "Submit".
7. Once we receive your order and payment, you will receive an order confirmation mail from our end.
» BILLING INFORMATION
Q1. What is billing details?
A : Billing details are payment details. E.g. if you are paying through Credit Card then you need to provide all required details. Credit Card Holder Name, Address, Email Id, Credit card number etc.
Q2. Will my billing information be secure?
A : All credit card information is processed securely using VeriSign's SSL certificates, which follow world-class standards in online credit card protection. Because the credit card information is collected and processed on the secure servers of a large national bank, customers can rest assured that their credit card information will not be mishandled
Q3. What methods of payment are acceptable?
A : ONLINE PAYMENTS : Credit Cards / Debit Cards / Paypal / Western Union
* MASTER CARD
* AMERICAN EXPRESS
* DINERS CLUB
* JCB CARDS
» DELIVERY INFORMATION
Q1. Can I have my gift delivered today?
A : All orders placed before 4:00 p.m. ( Gulf Standard Time ) can be delivered on the Same Day.
Q2. How can I receive a confirmation of my order?
A : We will automatically send you an email confirmation as long as you have provided us with a valid email address.
Q3. Can I change my order information?
A : If you have any concerns about changing your order information, you can contact us at: firstname.lastname@example.org.
Q4. Was my order delivered?
A : All customers are automatically sent a confirmation that we have received their order, as long as they have provided us with a valid email address. After the order has been delivered, within 6 hours a delivery confirmation is emailed to all customers.
» CUSTOMER COMPLAINTS
Q1. My order was not delivered as requested.
A : During our peak holidays*, due to high volume, we ask that you accept a flexible delivery schedule in order to insure that deliveries will take place in a timely manner. Your patience is appreciated. All orders are delivered during (7 a.m. - 7 p.m.) and although our specially selected florists make every effort, we cannot guarantee timed deliveries.
* Peak holidays include Valentine's Day, Mother's Day, Christmas and New Years.